IT Administrator

Job Responsibilities:

Act as a liaison between technical and non-technical people within the firm. Must have strong customer service and communications skills, both written and oral.

Duties:

  • Troubleshoot and resolve hardware, connection printer and software issues reported.
  • Update network applications as required.
  • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  • Provide support to the team.
  • Conduct briefings and demonstrations for users to enhance system productivity.
  • Maintain and expand knowledge base in area of expertise.
  • Perform routine server monitoring and performance benchmarking.
  • Complete special projects as requested.

Skills and Qualifications:

  • Minimum of two to four years prior experience with providing workstation and network system support (required).
  • Any related professional training.
  • Technical certifications a plus.
  • The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required.
  • Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.